FAQ
Frequently Asked Questions
1. What is Famame?
Famame is a Hamburg-based online shop offering high-quality African food and non-food products. Our goal is to reliably supply people of African descent in Germany and beyond with authentic products.
2. What are your opening hours?
Our online shop customer service is available from:
🕙 Monday to Friday, 10:00 to 17:00
Orders in the online shop are of course possible around the clock.
3. Where is your shop (Afroshop) located?
You can find our Famame Afroshop here:
📍 Oberschlesische Straße 24, 22049 Hamburg-Dulsberg
Here you can shop, browse and ask questions directly.
4. How long does shipping within Germany take
📦 The delivery time is usually 1-3 working days (Monday-Friday) within Germany.
The exact delivery time and shipping costs will be shown to you during checkout.
5. How much are the shipping costs?
• Free shipping for orders over 55 €
• Shipping costs below €55 apply and are displayed during the ordering process.
All prices already include VAT.
6. What payment methods are offered?
We offer a variety of secure payment methods:
• PayPal
• Apple Pay
• Google Pay
• Klarna (invoice or installment purchase)
• Advance payment (bank transfer)
• Mastercard
• Visa
• Maestro
You select your payment method at the end of the ordering process.
7. Can I return or exchange items?
Yes, returns and exchanges are possible subject to our return policy.
Please note the exact regulations on our website in the cancellation or terms and conditions section.
8. How can I subscribe to the newsletter?
You can easily register on the homepage using your email address.
This way you won’t miss any new products, offers or promotions.
9. Do you have a physical store or only an online shop?
We have both:
🛍️ Famame Afroshop on site in Hamburg (see question 3)
🌐 Online shop open 24/7
10. What should I do if I have problems with my order?
Please contact us directly by email or phone:
📧 info@famame-shop.de
📞 040 / 23959698
Support hours: Mon–Fri, 10:00–17:00